WheelQ Sets New Standards in Customer Experience

WheelQ is a forward-thinking company dedicated to transforming customer experience into a competitive advantage. Their versatile platform provides deep insights into your customers’ interactions, helping you identify areas for improvement and elevate your services in unprecedented ways.

The Challenge

As WheelQ accelerated the development of their AI-powered SaaS platform, they faced an urgent need for senior-level backend expertise. They required a specialist who could quickly integrate into their team, address development needs, and help them stay on track with the product roadmap.

The Solution

Software Sauna partnered with WheelQ by embedding a senior backend developer into their team. The Sauna developer contributed across several key areas:

• Security Improvements: Introduced enhanced security protocols to meet industry standards, a crucial step for onboarding new clients. This not only ensured compliance but also boosted trust among existing and prospective users.
• Technical Debt Reduction: Refactored legacy code and resolved long-standing issues, significantly improving system stability and maintainability. This allowed WheelQ’s internal team to shift focus toward innovation and new feature development.
• Bug Fixes: Systematically addressed critical defects, improving the user experience and reducing the volume of customer support inquiries.
• Feature Development: Designed and implemented features based on feedback from prospective customers, directly contributing to new client acquisitions and revenue growth.

Beyond coding, Sauna’s developer actively participated in product planning and architecture discussions, helping guide the technical direction of new features and ensuring alignment with business objectives. The collaboration not only accelerated development but also reinforced WheelQ’s ability to deliver a secure, scalable, and feature-rich platform to its users.

Technologies used with WheelQ

• AWS
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• Java
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• Spring Boot